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Details of fees and charges for specific add-ons or services are detailed below.

Description Cost
Line Disconnect Fee for accounts activated after 20th October 2016
(Only applicable within the first 12 months of account activation date. May be different for residents of Quebec. Does not apply to Business Plans.)
$120.00
Line Disconnection Fee for accounts activated on or before 19th October 2016
(Only applicable within the first 12 months of account activation date)
$29.99
Fax Line Activation Fee $12.99
Fax Line Disconnection Fee $0.00
Virtual Number Activation Fee $12.99
Telephone Number Change Fee $12.99
Calling Plan Change Fee (to downgrade no charge to upgrade) $12.99
Softphone Activation Fee $12.99
Line Reactivation Fee $12.99
Rebate Recovery Fee1 $70.00 - $79.99